PLEASE READ THE BELOW INFORMATION CAREFULLY AND IN FULL. THERE ARE IMPORTANT INSTRUCTIONS CONTAINED WITHIN THE BODY OF THIS MESSAGE AND FAILING TO READ IT IN FULL WILL CAUSE YOU TO MISS THE IMPORTANT INFORMATION THEREBY JEOPARDIZING YOUR OPPORTUNITY FOR A RE-REVIEW.
Print this page every time you visit it to ensure that you always have the latest version
ATTENTION THOSE ASKING FOR A RE-REVIEW: EFFECTIVE JUNE 30TH, 2019, 11:59PM: WE WILL NOT ACCEPT ANY ADDITIONAL INFORMATION. DO NOT SEND ANY DOCUMENTS UNLESS YOU ARE ASKED TO DO SO. THANK YOU.
POSTED JUNE 17th, 2019
Please check back here often for updates as it is the only way for us to communicate information to you in a timely manner.
To enable us to re-review your file, we will need all of the information normally required in order to do a proper audit. Some of your information may be in our possession, however to initiate your re-review, we require you to send us a copy of your Patient Visit Record (PVR) from the doctor that you went to for your weigh out. We require this form even if you think we already have it. You can obtain this form from the doctor that weighed you out.
Your Patient Visit Record is NOT your weigh out form. Your PVR is a record-keeping document from your doctor that shows the results of his or her patient interaction with you on the date of your weigh out.
You must immediately ask your doctor for this document and then send it to prior to June 30th, 2019.
Take a photo of the PVR with your phone (or someone else's phone) and email it to us. The photo must be in color, show the whole document without cutting off any part of it, and be clearly viewable without any fuzziness or degradation. If we cannot view the photo then we will disregard it and close your file. We will not contact you and ask for a clearer copy. Accordingly, view the image before you send it to ensure it is not lacking in clarity and completeness.
If we receive that document by June 30th, 2019, we will re-review your file and may ask you for other information as well, however if you do not have a PVR, then there will be no basis for a further review of your file as we will be unable to confirm necessary information so your file will be closed.
Just because you send in a copy of the PVR does not automatically mean that you will be approved for your grant as the PVR is only one document of many that is required, however without the PVR, there is no basis to re-review your file further.
We DO NOT have the resources to remind you to send your PVR by June 30th, 2019, or to do it properly, so you are required to do it on your own as instructed above.
We will review files as we receive them. We cannot guarantee the timeliness of the re-reviews.
If you did not weigh out, then you will not have a PVR and therefore there is nothing else for you to do and your file will remain closed.
Do not use the email for any reason other than to send a copy of your PVR. Again, if you do not have a PVR, then there is no basis upon which to initiate a re-review of your file.
Please do not assume that because you were not told that we require a copy of your PVR when you signed up that you do not need to provide it. We clearly state in our terms and guidelines that we have the right to request any information needed with which to verify your request for a grant. The PVR, among other information is material to our verification process.
When /if you send in a copy of your PVR, you must send it from the same email address that you used when you requested the re-review. If we do not have that email address on file then we will not accept your PVR.
A 'letter' from your doctor confirming your weigh out is NOT a PVR. The Patient Visit Record (PVR) is extracted from the doctor's internal charting notes. We cannot accept a 'letter'.
Participating in the re-review process is not a guarantee that you will be approved for the grant. The same rules apply as before and will continue to be strictly enforced. We have never changed our rules and still intend to enforce the spirit and intent of the rules which were meant to ensure that each applicant participates in the manner upon which the program was intended to be used. Abusing our processes, or 'figuring out a way to interpret the rules in a self-serving way' is not acceptable.
Blaming your Service provider is not an acceptable excuse for not following the rules. It does not matter that we referred you to a particular service provider and they do not speak on our behalf. We only referred you to a service provider in order to be weighed in. You had no obligation to use that service provider to lose your weight and could have gone anywhere you desired, including companies that were not sponsors of our program.